Wrong prescription? Wrong lenses? 1-800 Contacts makes it right.
The Gajillion Percent Promise is a real policy. Yes, that is its actual name. And what it promises is simple: if anything goes wrong with your order, 1-800 Contacts will fix it.
Wrong lenses shipped. Prescription changed after you ordered. You just don’t like the fit. It doesn’t matter — they’ll exchange your contacts, cover the shipping both ways, and get you sorted. No argument. No restocking fee. No fine print designed to make you give up.
What It Actually Covers
The Gajillion Promise covers exchanges for contacts that don’t work out — whether that’s a shipping error, a fit issue, or a prescription update mid-order. You get upfront credit and they ship the correct lenses immediately so you’re not stuck without contacts while you wait for the return to process.
Free shipping both ways is part of the deal. You’re not eating the cost of a return because something went wrong with your order.
Why This Matters for First-Time Buyers
The biggest hesitation people have about buying contacts online — especially for the first time or when switching brands — is the fear of getting it wrong and being stuck with an expensive mistake. The Gajillion Promise removes that risk entirely.
You can try a new brand, order a larger quantity to maximize a discount, or switch lens types without the anxiety of an unreturnable purchase. The downside scenario is just… an exchange process that costs you nothing.
How to Use It
Contact 1-800 Contacts customer service — 24/7 by phone, chat, or text. Tell them what went wrong. They’ll issue a prepaid return label and ship the correct order immediately with upfront credit. The 24/7 availability matters here: contact lens problems don’t wait for business hours.
Buy with confidence. The Gajillion Promise has you covered.
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